Policies, Exchanges and Privacy

About Vintage Jewelry Online

Vintage Jewelry Online is a part of Pantit, Sweden’s Online Pawnshop – the pawnshop that handles all matters digitally and offers you as a customer utmost discretion. Borrowing money through a pawnshop means completely avoiding credit checks and income requirements; essentially, you’re borrowing money from yourself.

Products on Vintage Jewelry Online

When a customer chooses to sell, the items are cleaned and put up for auction at the Swedsih Pantit Market. When an item is sold at auction, the entire surplus goes back in full to the seller. Pantit Sverige AB holds public auctions and offers items for sale on our webshop. Auction events are regularly reported through the website pantit.se, social media, and newsletters. All items in the Pantit Market are sold in their existing condition. Hence, it’s important for each buyer to carefully inspect the products on their own. Each product is tagged with a quality grade to facilitate this for the customer.

Occasional translation errors

Vintage Jewelry Online is the European version of Pantit Marknad – Sweden’s online marketplace for gold and silver vintage jewelry. Please note that some translation error might be on this website. If you have any questions or remarks, please make our excellent customer service aware and we will make sure to look into it immediately.

What does the condition of the item mean?

Mint Condition: The item is as good as new, with minimal or no signs of use.
Good Condition: The item looks good and functions well. Signs of use are visible upon close inspection.
Vintage: The item shows clear signs of use.
Damaged: The item needs to be repaired, fixed, or similar.

We work hard to ensure the description of an item is as accurate as possible. We round measurements to the nearest millimeter, and if you desire a more precise measurement, please contact customer service.

Currency

All our prices are displayed in EUR.
VAT: SE559222126001 (Margin Scheme – Secondhand Goods)
All prices include VAT. By law all customers have right to file a complaint about a purchase they made, upon three years after the order date.

Payment Options

Walley – Card, Invoice, or Swish

At the checkout, you can choose from several options with our payment partner, Walley. When making a purchase with your credit card, the money is drawn the same day. If you’ve made a purchase on invoice and have payment queries, contact Walley’s support at 010 – 161 01 00, and they will assist you with your questions.

PayPal

With PayPal you can choose to pay with different credit card such as American Express, or choose from the balance of your PayPal account.

Shipping

Items from Vintage Jewelry are shipped via insured mail (REK) or traceable mail via PostNord. The items are washed, polished, and packaged. The packaging is neutral without logos to avoid unnecessary attention during handling and delivery. Orders placed before 16:00 on weekdays are shipped the same day. We dispatch your order the same day whenever possible, otherwise the following working day. The delivery times depend on how far you live from Sweden. The usual delivery time is 1-4 days.

Appraisal Certificate

Every item purchased from Vintage Jewelry Online comes with a digital appraisal certificate that you can download after placing your order. If you have any questions, please contact customer service.

Returns

It’s easy to make a return with us! Fill out the form below, and we’ll send you a shipping label. A 14-day return policy applies.

All items in Vintage Jewelry Online are sold in their existing condition. It’s important for every buyer to thoroughly inspect the products on their own, read the descriptions, and carefully study the images. Each product is tagged with a quality grade (New Condition, Good Condition, Vintage, Broken) to facilitate this for the customer.

If you want to return an item purchased from our webshop, fill out the return request below. If you have any complaints or requests please also contact us.

Create a return request here
 

Authenticity Guarantee

All items purchased at Vintage Jewelry come with a digital authenticity certificate (currently in Swedish) that can be downloaded via pantit.se/valuation. Our authenticity certificates always include a correctly detailed description, an image, and the item’s value. These certificates can be used, for example, for insurance, inheritance division, property division, and gifting. To download the valuation certificate, use the item’s code visible on the receipt you receive at the time of purchase.

Privacy Policy

This privacy and marketing policy (“Privacy Policy”) describes how Pantit Sverige AB, Reg. No. 559222-1260, BOX 6158, 102 33 Stockholm, email: info@pantit.se (“Pantit”, “we”) collects, uses, discloses, stores, processes, and protects your personal data.
The policy only applies to Pantit’s customers and users of our services in Pantit Marknad. Our goal is to ensure that you, as a customer, feel confident that your personal integrity is respected and that your personal information is processed correctly. We take responsibility to ensure that your personal data processed by us is used only for the intended purposes, protected from unauthorized access, and we never sell your personal information to other companies.
As a customer, you should always feel safe when providing us with your personal data. With this Privacy Policy, we aim to demonstrate how we ensure that your personal data is processed in accordance with applicable data protection legislation, Patient Data Act, Accounting Act, etc. The General Data Protection Regulation (GDPR) has been in effect in the EU/EEA since May 25, 2018.
What is personal data and its processing?
Personal data is any information that can be directly or indirectly attributed to a living person. Processing of personal data encompasses all actions taken with such data. Any action taken with personal data constitutes processing, regardless of whether it’s automated or not. Common processing activities include collection, registration, organization, structuring, storage, processing, transmission, and deletion.
Google User Data
On Vintage Jewelry Online you can login with your Google Account. Pantit Sverige AB (Vintage Jewelry Online) does not share this information anywhere and you can remove this connection at any time. Here you can read the documentation of the WooCommerce app.
Who is responsible for the collected personal data?
Pantit Sverige AB is responsible for the processing of your personal data and ensures that such processing complies with applicable legislation.
Pantit Sverige AB Reg. No. 559222-1260 BOX 6158 102 33 Stockholm E-mail: info@pantit.se
What personal data is collected about you as a customer?
The personal data that we collect and process about you as a customer shopping in Pantit Marknad includes:
• Name • Contact details, such as address, email, phone number • Order information, including details of the ordered items • Your correspondence with us, e.g., via customer service, to respond to questions and handle customer service matters • Payment information and payment history • Warranty and complaint information
Why do we process your personal data?
We process your personal data for various purposes, primarily to:
• Fulfill our obligations to you as a customer, such as purchases, billing, and customer support • Enable general customer care and service, such as answering questions and correcting inaccurate information • Streamline handling of cases and complaints • Keep you informed about your order • Inform you about news and offers, for example, via mail, phone, email, SMS/MMS, or other digital channels • Enhance and develop our offerings and services • Prevent fraud and perform risk management • Comply with relevant legislation, such as the Accounting Act
Who receives your personal data?
We never share your personal data with third parties.
Where are your personal data stored?
The personal data we collect about you will be stored within the EEA. We do not transfer any personal data outside the EU/EEA, and all our internal IT systems are located within the EU/EEA.
On what basis are your personal data processed?
We base the processing of your personal data on several legal grounds, including to fulfill our contract with you as a customer.
We have a legal obligation to process your personal data, for instance, for processing related to complying with the Accounting Act.
How long do we store your personal data?
The Accounting Act requires purchase and payment information, along with related history, to be stored for 7 years.
What rights do you have as a customer?
We are responsible for processing your personal data in accordance with applicable legislation. Upon your request or at our own initiative, we will delete, de-identify, correct, and complete data that is incorrect, misleading, or incomplete.
As a customer, you have the right to request the following from us:
Right to restriction You have the right to request that the processing of your personal data be restricted. If you request the restriction of your data, it might impact our ability to fulfill our obligations to you during the restricted period.
Right to access personal data You have the right to request confirmation from us regarding the personal data concerning you and, if so, request access to the personal data we process about you, i.e., a register extract. Once a calendar year, you have the right to request a register extract free of charge.
Right to rectification If you believe that any information about you is incorrect or incomplete, you have the right to request the correction or completion of that information. You can do this by contacting Pantit’s customer service.
Right to erasure You have the right to the erasure of your personal data. This means you have the right to request that your personal data be deleted if they are no longer necessary for the purposes they were collected. We cannot delete your data when there is a legal storage requirement, such as the Accounting Act.
Right to data portability You have the right to receive a copy of the personal data about you in a structured format (data portability). Unlike the right to register extract, the right to data portability covers only data that you have provided to us and that we process based on certain legal grounds, e.g., an agreement with you. In other words, only certain data falls under the right to data portability.
Right to object to certain types of processing You have the right to object to the processing of personal data carried out based on a balancing of interests.
Give and withdraw your consent In some cases, Pantit will ask for your consent to process your personal data. You have the right to withdraw your consent at any time. This means that we can still use data collected earlier, as you had previously given your consent.
Right to lodge a complaint You have the right to file any complaints regarding the processing of your personal data to datainspektionen.se.
If you, as a customer, wish to exercise your rights against us and nothing specific is mentioned above, please contact us by sending an email to info@pantit.se.
How does Pantit use cookies?
When you visit our website, cookies are used. You can find more information on how we handle cookies in our cookie policy: https://www.pantit.se/cookies-light
Data Protection Officer (DPO)
Pantit has appointed a Data Protection Officer (DPO) who you can contact regarding questions about our processing of your personal data and the exercise of your rights.
Contact us by sending an email to info@pantit.se
Changes to the privacy policy
We reserve the right to change the Privacy Policy at any time. In the case of significant changes, you will be explicitly informed, for example, through a clear message on the website, and in some cases, we will ask you to approve the changes 4 weeks before they take effect.