Policies, Exchanges and Privacy

About Vintage Jewelry Online

Vintage Jewelry Online is the English-language boutique of Pantit Sverige AB, offering a curated selection of pre-owned gold and silver jewelry sourced through our established Swedish pawnshop network. Every item is evaluated by our in-house experts and linked to authenticated sellers to ensure absolute transparency and traceability.

Products on Vintage Jewelry Online

Each item featured on our website has been carefully examined by our in-house experts in our laboratory. Most pieces carry Scandinavian heritage, as they have been acquired by Pantit Sverige AB through our Swedish pawnshop network.

Occasional translation errors

Our original company language is Swedish, and while we strive for accurate translations throughout the website, some minor errors may occasionally occur. If you notice anything unclear or incorrect about our products, please don’t hesitate to contact our excellent customer service—we’ll be happy to review and correct it promptly.

Explanation of Condition

All items are sold in their current condition, and we encourage buyers to carefully review each product listing and description to understand the item’s state before making a purchase.

New Condition: The item is showing no or minimal signs of wear.
Good Condition: The item looks good and works as it should. Signs of use may be visible upon closer inspection.
Vintage: The item shows clear signs of wear consistent with age and history.
Broken: The item requires attention — such as repair, restoration, or similar care — before regular use.

We strive to provide accurate and detailed descriptions for every item. Measurements are rounded to the nearest millimeter for consistency. If you require more precise information, our customer service team will be happy to assist you upon request.

Currency

All our prices are displayed in EUR.
VAT: SE559222126001 (Margin Scheme – Secondhand Goods)
All prices include VAT. By law all customers have right to file a complaint about a purchase they made, upon three years after the order date.

Payment Options

Worldline – Card, Invoice, or Swish

At the checkout, you can choose from several options with our payment partner, Worldline Online Checkout. When making a purchase with your credit card, the money is drawn the same day. If you’ve made a purchase on invoice and have payment queries, please contact us and we will help you.

PayPal

With PayPal you can choose to pay with different credit card such as American Express, or choose from the balance of your PayPal account.

Shipping

All items from Vintage Jewelry Online are shipped using insured (REK) or traceable mail via PostNord. Before dispatch, each piece is carefully cleaned, polished, and securely packaged. To ensure privacy and reduce handling risks, we use neutral, logo-free packaging.

Orders placed before 16:00 (CET) on weekdays are shipped the same day. If not, they are dispatched on the following working day. Delivery times vary depending on your location, but most orders within Europe arrive within 1–4 business days.

Shipping Within the EU Only

At this time, we only ship to countries within the European Union. We do not offer international delivery outside the EU. Our shipping destinations include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

If you’re unsure whether your country is included or need assistance, feel free to contact our customer service team—we’re happy to help.

Valuation certificate

With each item you purchase, you will receive a downloadable valuation certificate for the item. Each certificate features a clear, professional photograph, a comprehensive description of the jewelry, and the item’s estimated market value. These certificates are suitable for use in insurance matters, estate and inheritance settlements, as well as property division.

Returns

14-Day Return Policy

Not the right size? Changed your mind? No problem! We offer a 14-day open purchase period for all items. Simply fill out the form below, and we’ll help you arrange the return.

Once we receive your return request, we’ll send you a shipping label. Please note that the customer is responsible for returning the item securely—preferably using an insured and trackable shipping method. ❤️ Return shipping costs are covered by the customer. ❤️ Once we have received your return, please allow 1-3 banking days before the money is transferred back to you!

Please note:

All jewelry on Vintage Jewelry Online is pre-loved. We encourage you to examine all images carefully and read the product descriptions provided by our team. We do our best to describe each piece accurately and transparently. Every item is clearly labeled with a quality grade – New Condition, Good Condition, Vintage, or Broken — so you know exactly what to expect.

If you would like to return an item, simply complete the form below and we’ll take care of the rest.

Create a return request here
 

Authenticity Guarantee

We guarantee that all product information provided on our website is accurate and verified. Vintage Jewelry Online is operated by Pantit Sverige AB, which is supervised by the Swedish County Administrative Board. All purchases are protected under Swedish consumer rights and purchase laws.

Privacy Policy

This privacy and marketing policy (“Privacy Policy”) describes how Pantit Sverige AB, Reg. No. 559222-1260, BOX 6158, 102 33 Stockholm, email: info@pantit.se (“Pantit”, “we”) collects, uses, discloses, stores, processes, and protects your personal data.
The policy only applies to Pantit’s customers and users of our services in Pantit Marknad. Our goal is to ensure that you, as a customer, feel confident that your personal integrity is respected and that your personal information is processed correctly. We take responsibility to ensure that your personal data processed by us is used only for the intended purposes, protected from unauthorized access, and we never sell your personal information to other companies.
As a customer, you should always feel safe when providing us with your personal data. With this Privacy Policy, we aim to demonstrate how we ensure that your personal data is processed in accordance with applicable data protection legislation, Patient Data Act, Accounting Act, etc. The General Data Protection Regulation (GDPR) has been in effect in the EU/EEA since May 25, 2018.
What is personal data and its processing?
Personal data is any information that can be directly or indirectly attributed to a living person. Processing of personal data encompasses all actions taken with such data. Any action taken with personal data constitutes processing, regardless of whether it’s automated or not. Common processing activities include collection, registration, organization, structuring, storage, processing, transmission, and deletion.
Google User Data
On Vintage Jewelry Online you can login with your Google Account. Pantit Sverige AB (Vintage Jewelry Online) does not share this information anywhere and you can remove this connection at any time. Here you can read the documentation of the WooCommerce app.
Who is responsible for the collected personal data?
Pantit Sverige AB is responsible for the processing of your personal data and ensures that such processing complies with applicable legislation.
Pantit Sverige AB Reg. No. 559222-1260 BOX 6158 102 33 Stockholm E-mail: info@pantit.se
What personal data is collected about you as a customer?
The personal data that we collect and process about you as a customer shopping in Pantit Marknad includes:
• Name • Contact details, such as address, email, phone number • Order information, including details of the ordered items • Your correspondence with us, e.g., via customer service, to respond to questions and handle customer service matters • Payment information and payment history • Warranty and complaint information
Why do we process your personal data?
We process your personal data for various purposes, primarily to:
• Fulfill our obligations to you as a customer, such as purchases, billing, and customer support • Enable general customer care and service, such as answering questions and correcting inaccurate information • Streamline handling of cases and complaints • Keep you informed about your order • Inform you about news and offers, for example, via mail, phone, email, SMS/MMS, or other digital channels • Enhance and develop our offerings and services • Prevent fraud and perform risk management • Comply with relevant legislation, such as the Accounting Act
Who receives your personal data?
We never share your personal data with third parties.
Where are your personal data stored?
The personal data we collect about you will be stored within the EEA. We do not transfer any personal data outside the EU/EEA, and all our internal IT systems are located within the EU/EEA.
On what basis are your personal data processed?
We base the processing of your personal data on several legal grounds, including to fulfill our contract with you as a customer.
We have a legal obligation to process your personal data, for instance, for processing related to complying with the Accounting Act.
How long do we store your personal data?
The Accounting Act requires purchase and payment information, along with related history, to be stored for 7 years.
What rights do you have as a customer?
We are responsible for processing your personal data in accordance with applicable legislation. Upon your request or at our own initiative, we will delete, de-identify, correct, and complete data that is incorrect, misleading, or incomplete.
As a customer, you have the right to request the following from us:
Right to restriction You have the right to request that the processing of your personal data be restricted. If you request the restriction of your data, it might impact our ability to fulfill our obligations to you during the restricted period.
Right to access personal data You have the right to request confirmation from us regarding the personal data concerning you and, if so, request access to the personal data we process about you, i.e., a register extract. Once a calendar year, you have the right to request a register extract free of charge.
Right to rectification If you believe that any information about you is incorrect or incomplete, you have the right to request the correction or completion of that information. You can do this by contacting Pantit’s customer service.
Right to erasure You have the right to the erasure of your personal data. This means you have the right to request that your personal data be deleted if they are no longer necessary for the purposes they were collected. We cannot delete your data when there is a legal storage requirement, such as the Accounting Act.
Right to data portability You have the right to receive a copy of the personal data about you in a structured format (data portability). Unlike the right to register extract, the right to data portability covers only data that you have provided to us and that we process based on certain legal grounds, e.g., an agreement with you. In other words, only certain data falls under the right to data portability.
Right to object to certain types of processing You have the right to object to the processing of personal data carried out based on a balancing of interests.
Give and withdraw your consent In some cases, Pantit will ask for your consent to process your personal data. You have the right to withdraw your consent at any time. This means that we can still use data collected earlier, as you had previously given your consent.
Right to lodge a complaint You have the right to file any complaints regarding the processing of your personal data to datainspektionen.se.
If you, as a customer, wish to exercise your rights against us and nothing specific is mentioned above, please contact us by sending an email to info@pantit.se.
How does Pantit use cookies?
When you visit our website, cookies are used. You can find more information on how we handle cookies in our cookie policy: https://www.pantit.se/cookies-light
Data Protection Officer (DPO)
Pantit has appointed a Data Protection Officer (DPO) who you can contact regarding questions about our processing of your personal data and the exercise of your rights.
Contact us by sending an email to info@pantit.se
Changes to the privacy policy
We reserve the right to change the Privacy Policy at any time. In the case of significant changes, you will be explicitly informed, for example, through a clear message on the website, and in some cases, we will ask you to approve the changes 4 weeks before they take effect.